Client satisfaction is our top priority, and we're always here to help. All of our products are guaranteed to meet and surpass our clients' expectations, from the time they leave our hands to the time they arrive at their doorsteps.
We encourage customers to take advantage and reach out to our customer service agents on standby should they need assistance.
We have a 30-day policy. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
Returns within 30 days of the purchase window should be in its original packaging, and we’ll process a full refund back to the original payment method.
To initiate a return, please send a request to email@example.com including the following information:
- Full name
- Shipping Address
- Order ID
- Item name/description
- Reason for return
The refunds are processed within 5 business days from the date of receiving the order by the technical department and are followed up by a notification sent to the preferred contact method used for the purchase.
Please note that the customers are responsible for covering the return shipping costs to get a full refund.
Return For Replacement
Our team is always glad to offer an exchange for customers if the product delivered is defective or an incorrect order was received.
To initiate a replacement, please send a request to firstname.lastname@example.org including the following information: